SAP Hotel

LEAVE YOUR SAP IN SAFE HANDS!

 

What is SAP Hotel by STEMO?

Hosting of SAP solutions on the most modern infrastructure, system administration and monitoring, administration of applications and support provided by STEMO. Our teamprovides everything necessary for reliable operation of your SAP system to enable you to focus on your core business activities:

  • Support costs optimization;
  • Daily monitroing and backup;
  • Support of all system components;
  • Comprehensive Help Desk System and incident management;
  • Expansion of infrastructure and development of the system;
  • Proper defined rules for "check-in" and "check-out".

 

Benefits of the SAP Hotel

  • You don't need to maintain an expensive server room and equipment;
  • Save costs for installation, maintenance, administration, etc.;
  • Save costs for personnel training;
  • Save costs for electricity and air conditioning;
  • Data security according ISO/IEC 27001 by certified IT provider;
  • Minimize downtime of the system;
  • Easy scale the infrastructure according to your current needs;
  • Hardware localized in the data center situated in Sofia.

 

While you take care of your business, we take care of:

  • Installation, supervision and maintenance of the hardware equipment in the data center of STEMO - 24x7x365;
  • Maintenance and management of the virtualized environment;
  • Backup of the systems and support of the backup devices and software;
  • Security management - 24x7x365;
  • Administration and monitoring of the SAP applications;
  • Data base supervision;
  • Provisioning of hardware equipment necessary for the SAP system;
  • Service level agreement SLA.

 

IaaS components

  • Dedicated hardware equipment according to the needs of the customer's system;
  • Hardware installation, monitoring and maintenance - 24x7x365;
  • Lockal stock of spare parts for quick repairs during emergencies;
  • VMware system maintenance and support;
  • Backup system and software support;
  • Monitoring of the software maintenance;
  • Data Centre collocation services;
  • Redundant power supply from two independent power sources;
  • Uninterruptable power supplies backed up by power generators;
  • Redundant air conditioning 23-24 °С;
  • Fire extinguishing installation;
  • High level of access control and physical security - 24х7x365.

 

SAP Servied

  • SAP system administration and monitoring;
  • Backup management - providing last 14 day and 3 month backups;
  • Recovery strategy;
  • Data base monitoring;
  • Providing of operational SAP/BW hardware infrastructure;
  • Refresh of the testing environment - 2 times per year as minimum;
  • Incident management;
  • Change management;
  • Old data archiving.

 

Related partnerships and certifications of STEMO

  • SAP Channel Partner - Gold level
  • SAP Partner Center of Expertise
  • Certificate ISO 9001:2008
  • Certificate ISO 27001
  • Certificate ISO 20000
  • HPE Platinum Partner
  • NetApp Corporate Reseller
  • Cisco Gold Partner

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