We would like to inform you that from 23.04.2018 the warranty and post-warranty servicing of the equipment will be performed ONLY after a request to the Support Center.
We introduce the following order for warranty and post warranty service:
- The customer declares the need for warranty or post-warranty service of equipment by calling the Support Center's national number or sending an email to support@stеmо.bg
- The Support Center accepts the request by specifying the service parameters with the customer.
- The customer sends the device to the Support Center with a courier *.
- The Support Center is repairing the device.
- The repaired device is returned with a courier * at the address specified by the customer.
* For post-warranty service, the customer pays the courier service at his own expense. In the case of warranty service, STEMO sends a courier at his own expense to receive and return the repaired device.
Warranty and post-warranty maintenance of equipment "on-site" according to STEMO's maintenance contracts remains unchanged and is done according to the manufacturer's terms and / or the relevant contracts SLA.
The local service sites of STEMO in the towns of Gabrovo, Plovdiv, Varna, Rousse, Burgas, Pleven, Stara Zagora and Blagoevgrad will not accept equipment ofr repair.
The Team of STEMO